TERMS AND CONDITIONS

New Customers: First time customers are required to have a minimum order of $250.00 and make credit card payment arrangements in advance before your order is processed. Terms may be extended after a credit application has been submitted, verified and approved by Sweet Shop USA. Allow 21 business days to complete the process.

Existing Customers: If your business is less than 5 years old, you must prepay or have a valid credit card on file to guarantee payment. Always include your account number located on all invoices and statements when placing orders or corresponding with us. To indicate a business change of address or additional store locations, please mark the NEW ADDRESS box on the order form. Minimum for each reorder is $200.00.

Order Lead Time: In order to send you the freshest product, we need 3 - 5 days to manufacture, and another 3 - 5 days for shipping. Customers should allow 7 - 10 BUSINESS DAYS to receive an order from the day your order is received. During Peak Holiday Season (September – March) times may be 10 - 14 BUSINESS DAYS. Avoid Order delays by keeping your account or credit card balances current.

Payment Terms: Payment terms default as NET 30 DAYS from ship date to current customers with approved credit, no discounts allowed. Visa, Master Card, American Express and Discover are accepted, provided a Credit Card Authorization Form signed by the cardholder is on file, and this card will be used on an on-going basis until revocation is received in writing. Terms customers will retain a credit card on file to guarantee payment. This card will be charged on the 35th day following invoice date for all past-due balances and related charges.
Past-due accounts will be assessed 1.5% interest per month, beginning the 31st day following the invoice date. Should the account go to collections, you will be responsible for all collections fees and associated costs, including attorney’s fees. 
A $50.00 service charge will be assessed for all returned checks and/or disputed valid credit card charges.
Prices are subject to change without notice.

Customer Acceptance: As our customer you understand, agree to, acknowledge, and accept all of the Terms and Conditions of Sale set forth herein.  You further understand, agree to, acknowledge, and accept that placing your order with us by phone, fax, email, U.S. mail, or through our sales representatives is your confirmation to us of your acceptance of our Terms and Conditions.  It is further understood that Sweet Shop USA will not accept orders that are intended to modify these Terms and Conditions nor may any person acting on behalf of Sweet Shop USA modify any of these Terms and Conditions unless done in writing and signed by a duly authorized officer of Sweet Shop USA.

Back Orders: Sweet Shop is dedicated to preserving the craft of American handmade chocolates.  We are committed to offering our authorized retailers and customers, the most flavor options and the freshest product with the most extended shelf life.  To do so, we produce fresh flavors based on a rotating a 3-week production schedule according to projected demand.  Splitting larger orders into more than one shipment may be necessary to keep lead times as low as possible and offer our  retail partners the most extended shelf life. Occasionally, we may need to cancel back orders and notify a retail partner to add that item to the next re-order. Below are some options to minimize back-orders: Place monthly stocking orders in advance with your rep to ensure product availability.

• Call our customer service line to check the inventory of items urgently needed for shipping on the same day.
• Our service agents can offer substitute recommendations if a similar flavor is in stock.
• Call our helpline anytime to check stocking levels or place a new order: 1-800-222-2269 M-F 8a-5p CST.

Damaged Shipments: Any visible damage requires a written acknowledgement from Federal Express or UPS when possible.  You must inform our Customer Care department within 48 hours and keep ALL packaging and related materials.  Any concealed damage also requires notifying Customer Care within 48 hours, as well as an inspection performed by our sales representative or photos sent to Sweet Shop USA when possible.  Do not return any items without a Return Material Authorization Number issued by our Customer Care department.  Without this RMA #, a 20% restocking fee will be charged for all refused orders, as well as all returns that were shipped in accordance with the customer’s instructions.  If a replacement is needed, then it will be added to your next order of $250 of if not then a refund will be issued.

Non-Delivered Shipments: On occasion, there will be shipments that cannot be delivered for reasons that include: business not open, closed or moved (carrier will not forward), incorrect address, unavailability of a person or refusal to accept delivery, and carrier error. If Sweet Shop USA is at fault for failing to adhere to the criteria on the Confirmation Order, we will assume all product and freight cost that relate to our error. If Sweet Shop USA is NOT at fault and adhered to the instructions on the Order Confirmation, the customer assumes all costs related to the order, plus an additional charge of $25.00. Due to the perishable nature of our products, Sweet Shop USA is responsible for the First Delivery Attempt Only. No P.O. Boxes may be used for shipping. No C.O.D. Shipments.

Freight Charges: Our primary carriers are FedEx and UPS, and all shipments are FOB Mt. Pleasant, TX. For shipments to the 48 contiguous United States, freight charges are a percentage of your order, if $500.00 or more. All orders less than $500 must pay actual freight charges. Customers requiring Air Service (Next Day, 2nd Day, and 3rd Day) will be charged FedEx or UPS published rates, to be determined at the time of shipment. All freight rates are subject to change at any time without notice.

Ground Freight Rate Table for orders of $500.00 or more